Privacy policy
Privacy Policy
Effective Date: April 13, 2025
Bijoux Wigs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canadian Anti-Spam Legislation (CASL). It also includes key disclosures for international users, including customers in the European Union (EU).
1. Who We Are
Bijoux Wigs is a Canadian-owned business based in Alberta, Canada. We specialize in luxury wigs and hairpieces for individuals experiencing medical hair loss. Our website address is: www.bijouxwigs.com.
2. What Information We Collect
We may collect the following personal information when you interact with our website or services:
- Name
- Email address
- Mailing address
- Phone number
- Billing/shipping details
- Purchase history
- Optional information (e.g., feedback or messages you send us)
We do not store credit card or payment information. All payments are securely processed through trusted third-party providers.
3. How We Use Your Information
We collect your information to:
- Process and fulfill your orders
- Provide shipping updates and customer support
- Respond to inquiries
- Improve our services and website
- Send marketing emails only with your express or implied consent
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in each message.
4. Consent
By placing an order, signing up for email updates, or contacting us, you provide express or implied consent to collect and use your information for the purposes stated above.
- Express consent is when you clearly opt in (e.g., by subscribing to our newsletter).
- Implied consent applies if you have an existing business relationship with us (e.g., you made a purchase or inquiry).
We fully comply with CASL and will never send you promotional communications without valid consent.
5. Third-Party Services
We use trusted third-party providers (such as Shopify, payment processors, and shipping companies) to help run our business. These providers may collect, use, or store your information on our behalf. Each partner is contractually obligated to safeguard your data and only use it for authorized purposes.
6. International Data Transfers
Your information may be transferred to and stored in countries outside of Canada, including the United States. By using our website and submitting your information, you consent to this transfer in accordance with applicable privacy laws.
7. Your Rights (Including EU Customers)
If you are located in the European Union (EU), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw your consent at any time
- Lodge a complaint with your local data protection authority
We aim to comply with the General Data Protection Regulation (GDPR) where applicable.
To make a request, please contact us at info@bijouxwigs.com.
8. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. This includes secure servers, encryption, and access controls.
9. Cookies & Analytics
Our website may use cookies or tracking tools (e.g., Meta Pixel, Google Analytics) to enhance your shopping experience and help us understand website traffic. You may adjust your browser settings to disable cookies, although some features of the site may not function properly.
10. How to Access or Update Your Information
You may request access to the personal information we hold about you, or request changes or deletion, by contacting us at:
Email: info@bijouxwigs.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our site indicates your acceptance of any changes.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Bijoux Wigs
Email: info@bijouxwigs.com
Return & Exchange Policy
There is a 5-day return/exchange policy for all purchases from www.bijouxwigs.com provided the items are in new, unused and unaltered condition. Lace fronts must be intact. Colour and cut must be in original selling condition. Custom orders are FINAL SALE.
The 5-day return policy begins when your item is received from the shipping carrier. Bijoux Wigs uses a tracking system for all items shipped.
Bijoux Wigs will email you UPS return paperwork, customs documentation and shipping labels that will be used for returning approved items within the return window. The customer will be responsible for the $50 USD return shipping cost. This will be deducted from the refund amount.
Please email info@bijouxwigs.com for assistance with Returns.
A Bijoux Wigs representative will be in contact with you once the item is received and inspected to process the return/exchange.
Refunds/Exchanges are processed within 3-5 business days of receiving. It can take up to 7 business days to see the credit show up on your account once the return/exchange is processed.
Shipping fees are non-refundable.
All returned orders are subject to a 10% restocking fee plus a $50 return shipping fee which covers the return shipping back to us.
If an order is sent to customer but the customer does not take possession of the order or the order is returned to sender (Bijoux), the 10% restocking fee and the $50 shipping fee will be deducted from the refund once the shipment is returned to us in original condition.
Bijoux Wigs assumes no responsibility for any returned item lost during return transit if the package was not properly insured and/or incorrectly addressed and labeled by the sender.
Bijoux Wigs shall be the sole arbiter to determine if a wig has been altered in any way from its original condition and if it is returnable.
Refunds
Once approved, your refund will be processed and automatically applied to your original method of payment.
Sale items and custom orders are FINAL SALE and may not be returned or exchanged.
Charges for cut and colour services are non-refundable.
General Inquiries
For general inquiries or for more information please e-mail us at info@bijouxwigs.com or message us on Instagram @bijouxwigs
Our Mission
Bijoux Wigs Is Here To Support And Empower Women On Their Hair Loss Journey.
Payment
We Offer Safe And Secure Payment Options For Your Convenience.
Express Shipping
We Use Express Shipping To Deliver Your Hair Mail Right To Your Door, Anywhere In The World.
Customer Service
From Virtual Consultations To After Purchase Care, We Are Here To Assist You Every Step Of The Way With Our Exceptional Customer Service.